Thought for the day …..

Good Morning and Welcome to Tuesday the 5th day of December, 2017.

The wind is howling away outside as the temperature rises past zero degrees today.

Another mild day on the way.

I am hopping a ride with my neighbour this morning as I have Christmas Cards to deliver and some cookies for my immediate co-workers.

Yesterday at lunch when I was checking my emails, I noticed three emails from my internet provider resulting in the last one stating that I exceeded my DATA plan, what??

Now could that be??

They even show how much I used over the last year and get this the highest I used out of 300 was 42 (cannot remember the actual measurement amount) so why now would I be at 318.

So I called them ….. I placed the call just before 6:30 p.m. and the recorded message stated it would be about an ONE HOUR WAIT …… really, I thought.

SO I have learned better to put the phone on speaker and carry about your business.

As I had the emails and my account open on the computer I stayed in my office instead of going downstairs to have supper …

I was late away because we went for a walk and delivered thank you card and some money for our friend who fixed our clothes dryer and then stopped at another neighbour ….

So I did some things on the computer while waiting for them to answer.

Not a fan of the music ….. sounded like the theme song from one of the daytime soaps ……

Decided while I was waiting so long that I had better eat as I was starving so warmed up my leftovers.

Not even five bites into supper ….

So after one half hour a female voice said “Hello” ….. she confirmed who I was and the problem before stating “Oh, I will transfer you to the technical support department and it will be about a 15-20 minute wait.”

Okay, I said half stunned.

What kind of customer service is this?

I guess because in Canada there are only a handful of internet providers that they have cornered the market.

I don’t know but here we go again.

Dessert …… then

Finally at the hour mark …. a male voice, said “Hello” and asked what was the problem.

I said I thought the other customer service person was going to explain at least that was what she said.

So I explained.

He even agreed with me that the usage seemed out of whack.

Figured that possibly I was hacked.

He gave me a $20 credit to my bill and after a total of one hour and fifty minutes, I was no further ahead but had a $20 credit to my bill.

Said he would follow up on Sunday and see if the usage continued to climb.

He did recommend that I change my user name and password, which I did.

If you ever have to call your internet provider and have to wait – just get some food and they will answer.

Well time to fly here.

I am disappointed in the customer service.

There is no customer service.

Bad buzz words.

 

Have a great Tuesday.

I am laughing because there is no way I am paying for more DATA and I certainly do not use anywhere near the limit I have now.

 

Special Hello to:  all those folks out there who spend precious time waiting for customer service via the phone.

Always, Carol & Alvin

 

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