Last Half 2022

Good Morning ALL! We had a good sleep last night although we went to bed quite late for us at almost 11:00 p.m. I had texted my daughter earlier in the day to find out that she had packed her bag for a sleepover and was coming over after work. We had discussed her coming to help me set up the Christmas Tree but had not confirmed. I totally forgot and what a great surprise on a Friday. Work is going well, I am caught up in mail and was able to return all the calls before signing off last night which was great. After work I decided to sign into my RBC account and see if the mortgage renewal documents had updated for me to sign. Not there! I was mortified as that meant just one thing. Yes, I would have to call the 1-800 number to seek assistance. ARGH. Dreaded that but I wanted to get it signed, sealed and delivered so that I had the interest rate locked before the next increase. I spoke to a pleasant representative and for some reason the document had not uploaded to my account. He told me my options were to send me an email with the document to sign or to go to the branch and have them print the documents for me to sign and they would upload to my account. I told him that was not an option for me. I told him that I could not get to the branch which was not totally the truth but I so badly wanted to complete this transaction online, without having to walk over to the branch. With the sidewalks freshly snow covered and icy, just not something I wanted to do. Also the person from the night before told me that sending such sensitive documents to your personal email is not a good thing to do. Besides should a multi-billion dollar business have the tech support to ensure that when they told you something that could be completed online, that you should be able to do this? I mean really. So disappointing and made me want to call and lodge a complaint. Even the night before I had to speak to two people in order to renew my mortgage and to be able to access my account. I was dumbfounded to learn that the tech support went from a script and did not even have access to a model of the screens that I was looking at, I mean really, so disappointing. Not the tech’s fault but come on RBC, step up to the plate, it is 2022. Give your staff the tools to do their job. Your process is not working. Back to last night, the rep (he) said that he could upload the document by a secure email and send to me. So that is what we did. He told me that it would take about ten minutes or so to do. I waited “semi patiently” for more than ten minutes on the other end of the phone, on speaker while Mr. Alvin waiting in the hallway for his supper. Finally he came back and said that he had good news. I am not sure how this happened but the interest rate was actually lower that what I had negotiated the night before which in turn brought down my bi-weekly payment amount. SCORE. Immediately I felt better. He sent me an access code via my cell phone to enter into the email that he had sent to me. This rep stayed on the line until I entered the code and went over the document to confirm everything was correct before signing the renewal. So nice. I will say this – RBC has amazing customer support. They just need the “tools” to make their jobs easier. So with that, I was able to put the dreaded “mortgage renewal” to bed and not have to worry about doing it or how much I was going to have to pay. Definitely bi-weekly is the route to go as it saved me a lot of money from the previous monthly payment amount. After we were done, I raced downstairs to feed Mr. Alvin. I had taken a couple of minutes before the phone call and packed up my workstation. My daughter had taken some earned time and left work early to go and run some errands. I ended up with time to get some things done and to order pizza for our supper. Everything worked out perfectly. YAY.

Last night we ate pizza and put up the Christmas Tree. I did not decorate it and will do that today. I did however, set up most of the other decorations and will put the finishing touches on all of that over the course of today.

We woke up at 4:00 a.m., Mr. Alvin and I to blowing snow. I checked the weather forecast and we are to have snow until about 3:00 p.m.

Alvin is downstairs curled up on the sofa with his sister watching YouTube videos while I write this post. I made coffee before coming upstairs to write this post so I am enjoying the odd sip here and there while I write. Also I have decided to order a new computer. I was looking over the new iMac 24 and it seems like the right fit for me. It is time. This girl has been good to me but I need something new. I need a computer that when I type the words it actually keeps up to my fingers, to do all of the updates, so that I can hold my phone up to the computer and it will automatically upload my photos from the phone to the computer. It is time. Next purchase.

Time to get going and get dressed and finish decorating and also do some laundry. I am grateful to have my beautiful daughter with me and Alvin. Looks like perhaps after Alvin’s appointment on the 21st that he may go and stay with them for a bit. Still thinking about it. Amanda thinks he will be okay and her Momma on the other hand thinks it may be too much for them. We all know how the Alvin is, lol.

Have a great day.

Continuing to live this life with kindness, respect, compassion, patience, love, laughter, understanding, gratitude (so thankful), focus, possibilities and coffee.

Always, Carol, Alvin & Amanda.

PS: love having my babies with me. Just need Steven, Aspen and Milo to complete the picture.

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