Thought for the day …..

Good Morning and Welcome to Tuesday the 5th day of December, 2017.

The wind is howling away outside as the temperature rises past zero degrees today.

Another mild day on the way.

I am hopping a ride with my neighbour this morning as I have Christmas Cards to deliver and some cookies for my immediate co-workers.

Yesterday at lunch when I was checking my emails, I noticed three emails from my internet provider resulting in the last one stating that I exceeded my DATA plan, what??

Now could that be??

They even show how much I used over the last year and get this the highest I used out of 300 was 42 (cannot remember the actual measurement amount) so why now would I be at 318.

So I called them ….. I placed the call just before 6:30 p.m. and the recorded message stated it would be about an ONE HOUR WAIT …… really, I thought.

SO I have learned better to put the phone on speaker and carry about your business.

As I had the emails and my account open on the computer I stayed in my office instead of going downstairs to have supper …

I was late away because we went for a walk and delivered thank you card and some money for our friend who fixed our clothes dryer and then stopped at another neighbour ….

So I did some things on the computer while waiting for them to answer.

Not a fan of the music ….. sounded like the theme song from one of the daytime soaps ……

Decided while I was waiting so long that I had better eat as I was starving so warmed up my leftovers.

Not even five bites into supper ….

So after one half hour a female voice said “Hello” ….. she confirmed who I was and the problem before stating “Oh, I will transfer you to the technical support department and it will be about a 15-20 minute wait.”

Okay, I said half stunned.

What kind of customer service is this?

I guess because in Canada there are only a handful of internet providers that they have cornered the market.

I don’t know but here we go again.

Dessert …… then

Finally at the hour mark …. a male voice, said “Hello” and asked what was the problem.

I said I thought the other customer service person was going to explain at least that was what she said.

So I explained.

He even agreed with me that the usage seemed out of whack.

Figured that possibly I was hacked.

He gave me a $20 credit to my bill and after a total of one hour and fifty minutes, I was no further ahead but had a $20 credit to my bill.

Said he would follow up on Sunday and see if the usage continued to climb.

He did recommend that I change my user name and password, which I did.

If you ever have to call your internet provider and have to wait – just get some food and they will answer.

Well time to fly here.

I am disappointed in the customer service.

There is no customer service.

Bad buzz words.

 

Have a great Tuesday.

I am laughing because there is no way I am paying for more DATA and I certainly do not use anywhere near the limit I have now.

 

Special Hello to:  all those folks out there who spend precious time waiting for customer service via the phone.

Always, Carol & Alvin

 

Thought for the day …..

Good Morning and Welcome to Sunday the 26th day of February, 2017.

Another bright sunny morning here in Edmonton.

So far our weekend has been great.

Yesterday morning we started our TO DO LIST with Alvin’s routine visit to the Vet’s Office in our neighbourhood.

One of the part-time helpers was there to help Dr. Karen.

We had not seen her in a long while and it was great to catch up.

She was so happy to see Alvin ….. she calls him “baby Alvin” …. her pet name for him.

We had a good visit and had Alvin’s appointment completed before heading out.

When we got back home I took a coffee break before heading out once again to do my errands.

All on foot …. good exercise.

First stop was the Optometrist to adjust one of my new pairs of glasses.

Once done I crossed the street to go to Shoppers Drug Mart to pick up a bus pass for March.

It crossed my mind as I was approaching the store “Wonder when there next Gala is?” and “Guess what”?

It was then …..

So I purchased a ticket as $5.00 of the $15.00 goes to help Women and the remaining $10.00 is deducted from your purchase so win/win.

Also they have free gifts, goodies to eat and drink and the possibility to win baskets of all sorts of items.

In the past my daughter and I have won on several occasions and that was nice.

I have not heard as yet so perhaps not but that is okay.

I also saw two staff that I have got to know over the years so it was nice to catch up with them.

After winning 1,000. free optimum points and having a visit, some treats and making my purchases including the bus pass, I was on my way.

Next stop the grocery store.

Just had a few items to pick up as long gone are the days when I can carry twenty bags of groceries home (I am not kidding).

When I got home …. Mr. Alvin was happy to see me and me, him.

He had to go outside …. me, too (not outside, though) ….. perhaps too much information.

Here is where you are smiling and perhaps even snickering a bit.

After I had a bit of a break and safely stored away all of the purchases, I grabbed my canvassing materials, of course coat, boots etc. and was on my way.

It was disappointing as I did not receive any donations this year except for my daughter and I will make one.

Some people on my first round said that they would make a donation on-line so that would be nice.

After home I started the laundry and some cleaning.

One item that I had wanted to do for a couple of weeks was to call my internet, cable and telephone provider to change up my cable packages/check about unlimited data plan.

First of all I spoke to a young woman and after being on hold in between her checking she transferred me to another person.

On hold again …. finally this young man came on and introduced himself as “Brandon.”

He said “repeating my name Ms. Louis” …… I politely corrected him and said Lewis and asked him where he was located.

He replied “Guatemala.”

So my Canadian internet, cable and telephone provider uses a Central American Country to serve as Customer Service, interesting.

I guess I had found that out the last time I called.

He was really nice and we had a couple of chuckles.

I asked what the weather was like there and he said “HOT.”

I told him about our minus 30 and snow weather of a short time ago and he almost lost his breathe.

There is no way he could even fathom what that meant as he said of course, they do not get snow, there.

He was very helpful and I even got an extra good deal and am so grateful to that very lovely young man from Guatemala.

I will say this, he was shocked that I knew where his country was …..

After the phone call …. continued with laundry and stuff.

After supper I started watching the Star Trek Voyager series from the first show (on Netflix) …. memories.

Also I was so lucky that it just started to snow as I finished up canvassing for the Heart & Stroke ….. pretty lucky.

There is some shovelling to do this day but not much.

Luckily it is light and not heavy/wet stuff.

Well today is cleaning and later watching the “OSCARS.”

My how time flies.

I hope that you all had a great weekend.

Looks like a clear sailing and a great week will follow.

Well time to get this show on the road.

Shovelling, laundry to finish and some cleaning.

Oh, time with Alvin and a walk.

Special Hello to: my daughter and her family.

Always, Carol and Alvin