Second Half of the NEW YEAR.

Good Morning All,

Well I had an interesting day yesterday to say the least.

Who would have thought that not having cable would affect your WiFi connection for work.

Well it does and it did.

So it was a long day working remotely with one of our IT staff.

Even had to take the laptop upstairs and plug it into the MODEM/Internet Connection to see if could access.

Of course, that worked (which was a good thing).

So I learned some valuable information yesterday.

TELUS Optik is Internet.

The TELUS repair person came about 12:30 which was 1/2 hour early.

Thank goodness for that.

He also found that I had a cord attached from the External Hard Drive off my Computer to the Modem that should have not been there.

So now the green light on my External Hard Drive is not flashing yellow.

Good thing.

It was after 2 p.m. when I actually was able to start work.

When I checked phone messages for work I had 32 and then received more after that.

Wouldn’t you know that I then had issues with the phone app that we are using.

So had to change password and that worked.

It was an incredibly long and frustrating day.

Of course, Alvin was needy because I was anxious.

So this will be short as I desperately need coffee and would like to start work early.

With hopes that sometime in the not too distant future I can actually get caught up or at least relatively close.

Oh what a life.

I am most grateful to our IT guy and the guy from TELUS.

They were patient and I learned so much.

Hopefully I can remember.

Alvin is whining.

I hope that this is my productive, quiet on the phones kind of Tuesday and the rest of the week.

Fingers crossed for me ….. send me some good vibes.

I will try to remain calm, cool and collected.

 

I know that good things are coming to me and to you.

I know that my life is very blessed despite the odd blip on the screen.

I am grateful.

And I can watch television once again.

 

Wishing you all a great Tuesday.

May you be surrounded by love and support.

Kindness and respect.

 

Living with kindness and respect.

I/We shall remain,

As Always, Carol & Alvin

Thought for the day …..

Good Morning and Welcome to Tuesday the 5th day of December, 2017.

The wind is howling away outside as the temperature rises past zero degrees today.

Another mild day on the way.

I am hopping a ride with my neighbour this morning as I have Christmas Cards to deliver and some cookies for my immediate co-workers.

Yesterday at lunch when I was checking my emails, I noticed three emails from my internet provider resulting in the last one stating that I exceeded my DATA plan, what??

Now could that be??

They even show how much I used over the last year and get this the highest I used out of 300 was 42 (cannot remember the actual measurement amount) so why now would I be at 318.

So I called them ….. I placed the call just before 6:30 p.m. and the recorded message stated it would be about an ONE HOUR WAIT …… really, I thought.

SO I have learned better to put the phone on speaker and carry about your business.

As I had the emails and my account open on the computer I stayed in my office instead of going downstairs to have supper …

I was late away because we went for a walk and delivered thank you card and some money for our friend who fixed our clothes dryer and then stopped at another neighbour ….

So I did some things on the computer while waiting for them to answer.

Not a fan of the music ….. sounded like the theme song from one of the daytime soaps ……

Decided while I was waiting so long that I had better eat as I was starving so warmed up my leftovers.

Not even five bites into supper ….

So after one half hour a female voice said “Hello” ….. she confirmed who I was and the problem before stating “Oh, I will transfer you to the technical support department and it will be about a 15-20 minute wait.”

Okay, I said half stunned.

What kind of customer service is this?

I guess because in Canada there are only a handful of internet providers that they have cornered the market.

I don’t know but here we go again.

Dessert …… then

Finally at the hour mark …. a male voice, said “Hello” and asked what was the problem.

I said I thought the other customer service person was going to explain at least that was what she said.

So I explained.

He even agreed with me that the usage seemed out of whack.

Figured that possibly I was hacked.

He gave me a $20 credit to my bill and after a total of one hour and fifty minutes, I was no further ahead but had a $20 credit to my bill.

Said he would follow up on Sunday and see if the usage continued to climb.

He did recommend that I change my user name and password, which I did.

If you ever have to call your internet provider and have to wait – just get some food and they will answer.

Well time to fly here.

I am disappointed in the customer service.

There is no customer service.

Bad buzz words.

 

Have a great Tuesday.

I am laughing because there is no way I am paying for more DATA and I certainly do not use anywhere near the limit I have now.

 

Special Hello to:  all those folks out there who spend precious time waiting for customer service via the phone.

Always, Carol & Alvin

 

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